Frequently Asked Questions
What do I have to do to submit my information
We offer 2 methods:
Step 1 – Download one of our forms and fill in the information or use our Online Forms to input your information.
Step 2 – Email or Submit all documents related to the estimate. This can include photos, bid item receipts, floor plan drawings, appropriate measurements and/or EagleView Reports (or other aerial report). Visit our Resources Page for roofing support.
Note: (Payment is due after estimate is completed). When we receive all information and report/estimate is completed. You will then receive an invoice via email and/or text before we release completed estimate.
Step 3 – After you receive your estimate, reviewed it and requested revisions if needed. Revisions are done with priority (typically same day for simple revisions).
Why should I use Xactimate/Symbility estimates?
Xactimate and Symbility is the source that most insurance companies use for pricing. Bidding is no longer guesswork. Insurance companies, who use Xactimate or Symbility, aren’t interested in any other pricing unless it’s lower. Xactimate/Symbility even helps you to stop underbidding. The future is here for the industry, you might as well join in. Xactimate/Symbility estimation is your tool also.
Which Estimated program should I use Xactimate or Symbility?
Xactimate and Symbility is the source that most insurance companies use for pricing. Different insurance carriers request estimates to be written in different formats either Xactimate or Symbility. Core Estimates has work with almost all carriers and understands which estimate program they prefer. Note: When you submit a form to us we will write your estimate with Xactimate unless requested in Symbility or notified that you are working with an insurance company that is requesting Symbility.
Will the report look like we prepared it in-house?
Yes, we are like your ghost writers. It is your estimate, you are the estimator. You will have the option to include your logo and contact information to present a professional looking estimate to your customer. Our identification does not show on your estimate
How can you possibly know the prices for our area?
We don’t. But Xactimate and Symbility does. Xactimate/Symbility is updated monthly for all zip codes in the United States and Canada. Your report will be done with the most recent pricelist for your zip code.
What if we need an item that isn’t on the form?
Add information in the comments box or send us an email, fax or call us. Our form contains the most frequently needed items, but many more are available. Just convey what you need and we will include it. We can add anything, ANYTHING!
What about Metal, Built-up, Rubber, Slate, Copper, Aluminum, and other unusual roofs
Custom reports are no problem. Tell us what the material is (including trim). We’ll figure it out for you. We do commercial and residential.
Will you include my company logo on the Xactimate/Symbility report?
Yes, gladly. Please email your logo in any format and we will include it at no extra cost. You only need to send your logo once. We will save it and use it on all of your future reports. No logo? No problem! We will make sure you have a professional estimate to present to your customer.
How long is your turnaround time?
Roofs and Siding: You will typically receive your estimate as a PDF attachment by return email usually within 1-2 days, except Sundays and holidays. There are times, however, when an order can take longer due to it size. Larger estimates take longer to write, as a rule. All estimates are written from scratch by seasoned professionals. If you are sweating a deadline then give us a call. We want your business.
If ordering an EagleView Report (or other roofing support) expect a additional 1-3 day delay.
All other estimates: You will typically receive your estimate as a PDF attachment by return email usually within 1-3 days (depending on size), except Sundays and holidays. There are times, however, when an order can take longer due to it size. Larger estimates take longer to write, as a rule. All estimates are written from scratch by seasoned professionals. If you are sweating a deadline then give us a call. We want your business.
What if there are errors on my Estimate report?
We will immediately respond with a corrected report (typically the same day for simple revisions).
Is the Xactimate/Symbility report any guarantee of agreement from the adjusters?
No. Although Xactimate and Symbility is accepted and used by most insurance companies, interpretations vary, as do some insurance companies directives to their adjusters. Some adjusters are not allowed to give on some items, even though others are. EagleView measurements and Xactimate/Symbility pricing are the best way possible to establish your professionalism and credibility.
Can I request Overhead and Profit settings of a particular amount?
Absolutely, yes. Our reports can include 10% Overhead and 10% Profit. You can request it on our forms.
Can we just send you an EagleView™ or some other aerial estimate?
Sure. In fact we will do any of these type for only $99 for roofing estimate. These aerial services are helpful for much information. If you already have an aerial estimate or calculations of your own, we will proceed. Bear in mind that aerial estimates don’t show what type of roof material it is. Nor do they show multiple layers of shingles. A lot of information may need to be added. For instance, vents can be hard to decipher from images. Detail is where you make (or lose) lots of money. Our form completes the needed information and starts you on your way to an impressive presentation.